Shipping Policy

Processing times

Our guaranteed processing time is 3–7 business days — day 1 starts the day after your order is received. Most orders actually process and ship within 1–5 business days, but to manage expectations, we do not guarantee processing sooner than 3–7 business days.

Business days do not include holidays or weekends, and we do not ship on Saturdays or Sundays. Please allow one extra business day for processing after a holiday or a sale.

A tracking number is emailed to you once your order has processed.

Carriers

Packages ship via USPS, FedEx, or DHL depending on your location.

Incorrect shipping information

You’re responsible for making sure your shipping address is correct at checkout. If you catch a mistake, we’re happy to change it for you within 48 hours after your order processes — additional shipping cost may apply.

If a package is returned to us because of an incorrect or incomplete address, or because no one was available for delivery, you’ll be responsible for the return shipping cost. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information you provided, and no refunds are given if any part of the address was wrong.

Lost or stolen packages

We are not responsible for lost or stolen packages that show a confirmed delivery to the address entered for the order. If this happens to you, please reach out within 48 hours of the delivery reported by the shipping carrier.

When you contact us, we’ll confirm the delivery address, date of delivery, tracking information, and carrier for you to investigate. Every package is insured by the shipper up to the amount you spent with us; it’s the buyer’s responsibility to file the insurance claim with the shipper, but we’ll help however we can.

Questions

Questions about an order should be sent to slothlysage@gmail.com — please include your name and order number so we can look it up quickly.