Frequently Asked Questions

How long does processing take?: Our guaranteed processing time is 3–7 business days, starting the day after your order is received. Most orders actually go out in 1–5 business days. Business days don’t include weekends or holidays, and we don’t ship on Saturdays or Sundays — see our Shipping Policy for details.
What carriers do you ship with?: We ship via USPS, FedEx, or DHL depending on your location.
How do I track my order?: We email you a tracking number as soon as your order has processed.
Can I change my shipping address after I order?: Yes, as long as you let us know within 48 hours after your order processes. Additional shipping cost may apply for the change.
Can I cancel or change my order?: Yes, as long as the request reaches us within 48 hours of placing the order and before it has shipped.
Do you accept returns or exchanges?: Because of the hygienic nature of cosmetics, we don’t accept returns or exchanges, and our official policy is that all sales are final. If something arrived damaged, defective, or missing, see the next question — we handle those on a case-by-case basis. Full details are in our Returns & Refunds Policy.
My order arrived damaged, defective, or something's missing — what do I do?: Email slothlysage@gmail.comwith photos of the package and the damaged or defective contents (or a photo of what you did receive, if something’s missing).
My body butter arrived melted or deflated — is that normal?: Yes — it's normal because we only use natural preservatives. Screw the lid on tight, give it a shake, and refrigerate it. It's still perfectly usable, and you can blend it to restore the fluffy texture if you'd like.
My package shows delivered but I never got it — now what?: Reach out within 48 hours of the delivery reported by the carrier. We’ll confirm the delivery address, date, and tracking information for you, and help however we can — every package is insured up to the amount you spent, and filing the claim with the shipper is the buyer’s responsibility.
Do you offer refunds?: Our official policy is that all sales are final, but we're always happy to work with you to find a fair solution — every situation is handled on a case-by-case basis.
How can I reach you?: Email slothlysage@gmail.comwith your name and order number and we’ll get back to you.