Returns & Refunds Policy

Thank you for shopping with us. We’re always happy to help find a fair solution if something’s wrong with your order, but because of the hygienic nature of cosmetics, we are not able to accept returns or exchanges. Every situation is handled on a case-by-case basis.

Cancellations and changes

You can cancel or change your order within 48 hours of placing it, as long as we receive the request before the order has shipped. If your order hasn’t shipped yet, we can also update your mailing address or email address if either was entered incorrectly.

We do not offer refunds once an order has shipped, due to the nature of the product.

Damaged, defective, or missing products

If any part of your order arrives damaged, defective, or is missing, email slothlysage@gmail.comwith photos of the package and the damaged or defective contents. If something’s missing, include a photo of what you did receive.

Melted or deflated body butter

If your body butter arrives melted, that’s normal — we only use natural preservatives. Screw the lid on tight, give it a good shake, and put it in the fridge. It’s still perfectly usable even after it has deflated or been refrigerated. If you’d like the fluffy texture back, simply blend it and return it to its container.

We don’t offer refunds or exchanges for melted product. Please email us with your name, order number, and photos of the package at slothlysage@gmail.com.

All sales are final

While we’ll always work with you to resolve an issue, our official store policy is that all sales are final.